Check-in was kind of funny. Upon arrival, there were (I’m not kidding) five people standing around with no clue what to do. I had to insist that someone check me in. I booked a room that came with a food voucher, but the staff were reluctant to give it to me until I insisted that my booking included a food voucher. It all worked out in the end but I had to be assertive. This is pretty normal in Thailand, to be honest. That being said, besides the check-in mess, the staff went out of their way to be kind and helpful!